SE PRODUCTIONS PRIVACY POLICY.
SE Productions ("SE Productions," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, register for events, subscribe to our email or SMS communications, contact us, or otherwise interact with our services.
This Privacy Policy applies to information collected through the SE Productions website, our event registration and ticketing platforms, email communications, SMS messaging, social media interactions, and any other services or experiences that link to or reference this Privacy Policy (collectively, the "Services").
By using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
If you do not agree with this Privacy Policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes, we will update the "Effective Date" at the top of this Privacy Policy. Your continued use of our Services after any updates become effective constitutes your acceptance of the revised Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
SE Productions
Email: events@seproductions.us
Website: https://www.seproductions.us
Information We Collect
We collect information that you voluntarily provide to us, information collected automatically when you use our Services, and information provided by trusted third-party service providers that help us operate our business.
The information we collect depends on how you interact with SE Productions.
Information You Provide
We may collect personal information that you voluntarily provide when you:
Purchase tickets for an event
Register for an event or experience
Subscribe to our email newsletter
Opt in to receive promotional SMS/text messages
Complete a contact form or request information
Enter a giveaway, contest, or promotion
Participate in surveys or provide feedback
Contact our customer service team
Interact with us through social media or other communication channels
Depending on your interaction with us, we may collect:
Name
Email address
Mobile phone number
Mailing address
Billing information
Payment information (processed securely through our payment providers)
Event preferences
Marketing preferences
Any other information you voluntarily choose to provide
We ask that you do not submit sensitive personal information, such as Social Security numbers, government-issued identification numbers, medical information, or financial account credentials, unless specifically requested as part of a transaction or required by law.
Ticket Purchases and Event Registrations
When you purchase tickets or register for one of our events, we collect the information necessary to process your transaction, communicate with you about your purchase, and provide the services you've requested.
Depending on the event, this may include:
Purchaser and attendee information
Ticket selections
Seating or experience selections
Purchase history
Transaction details
Event communications and preferences
Payment information is processed securely by our third-party payment processors. SE Productions does not store complete credit card numbers on our servers.
Email and SMS Information
If you subscribe to our email newsletter or opt in to receive promotional SMS messages, we collect your contact information and communication preferences.
This information allows us to send updates about upcoming events, ticket releases, promotions, exclusive offers, and other marketing communications that you have requested to receive.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or opt out of SMS messages by replying STOP to any text message.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and your interaction with our Services. This information may include:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Time spent on our website
Referring website
Date and time of your visit
Clickstream data
General geographic location based on your IP address
This information helps us improve our website, understand visitor behavior, enhance user experience, measure marketing performance, and protect against fraud and unauthorized activity.
Cookies and Similar Technologies
We use cookies, pixels, web beacons, and similar technologies to remember your preferences, improve website functionality, analyze website traffic, personalize content, and measure the effectiveness of our advertising campaigns.
You may control cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website.
Information from Third Parties
We may receive information from trusted third-party service providers that assist us in operating our business. These providers may include:
Ticketing and registration platforms
Payment processors
Email and SMS marketing providers
Website analytics providers
Advertising platforms
Social media platforms
We use this information only as necessary to operate our Services, improve customer experiences, fulfill purchases, communicate with you, and measure the effectiveness of our marketing efforts.
How We Use Your Information
We use the personal information we collect to operate our business, provide our Services, improve your experience, and communicate with you about SE Productions and our events.
Depending on how you interact with us, we may use your information for the following purposes:
To Provide Our Services
We use your information to:
Process ticket purchases and event registrations.
Confirm and manage your orders.
Deliver tickets and event-related communications.
Provide customer support and respond to inquiries.
Administer promotions, contests, surveys, and special offers.
Verify purchases and prevent fraudulent transactions.
To Communicate With You
We may use your contact information to send you communications related to your interactions with SE Productions, including:
Purchase confirmations
Event reminders
Schedule or venue updates
Customer service communications
Changes to your order
Important safety or operational notices
These communications are considered transactional or service-related and may be sent even if you have opted out of receiving marketing communications.
Marketing Communications
With your consent, we may send promotional communications by email and SMS regarding:
Upcoming events
Ticket releases
Exclusive presales
Promotions and discounts
Special announcements
New experiences
Other products or services offered by SE Productions
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
If you have opted in to receive promotional SMS messages, you may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly at events@seproductions.us.
Your consent to receive marketing communications is voluntary and is not a condition of purchasing tickets or attending our events.
To Improve Our Website and Services
We continually work to improve the experience we provide to our guests.
We may use information collected through our website and other Services to:
Analyze website traffic and visitor behavior.
Improve website performance and functionality.
Personalize your experience.
Develop new events, products, and services.
Better understand customer interests and preferences.
Measure the effectiveness of our marketing campaigns.
Improve customer service and support.
Whenever practical, we use aggregated or de-identified information for analytical purposes.
Advertising and Marketing Analytics
We may use information collected through cookies, pixels, and similar technologies to:
Measure advertising performance.
Better understand how visitors interact with our website.
Improve our digital advertising campaigns.
Deliver advertisements that may be more relevant to your interests.
Measure conversions from our marketing efforts.
These technologies help us better understand what information and events are most valuable to our audience.
Legal Compliance and Protection
We may use your information when necessary to:
Comply with applicable laws and legal obligations.
Respond to lawful requests from governmental authorities.
Enforce our Terms of Service and other agreements.
Protect the rights, safety, and property of SE Productions, our guests, and others.
Detect, investigate, and prevent fraud, security incidents, or other unauthorized activities.
We Do Not Sell Your Personal Information
SE Productions does not sell your personal information to third parties.
We may share information with trusted service providers who assist us in operating our business, processing payments, delivering tickets, providing email or SMS communications, analyzing website performance, or supporting our marketing efforts. These providers are authorized to use your information only as necessary to perform services on our behalf and are required to protect your information.
SMS consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for their own marketing purposes.
Email, SMS & Marketing Communications
SE Productions may communicate with you by email and SMS (text message) to provide updates about your purchases, upcoming events, promotions, and other information related to our Services.
We will only send marketing communications in accordance with applicable laws and based on your communication preferences.
Email Communications
If you subscribe to our email newsletter or otherwise choose to receive promotional emails, we may send you information about:
Upcoming events
Ticket announcements
Presales and exclusive offers
Promotions and discounts
Event updates
Company news
Other products or services offered by SE Productions
You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in any marketing email. Please note that even if you opt out of promotional emails, we may still send transactional or service-related communications regarding purchases, registrations, or customer support.
SMS (Text Message) Communications
If you voluntarily provide your mobile phone number and expressly opt in to receive promotional text messages from SE Productions, we may send SMS messages regarding:
Upcoming events
Ticket releases
Limited-time promotions
Special offers
Presales
Event reminders
Other promotional information related to SE Productions
Message frequency may vary depending on your interactions with us and our promotional schedule.
Message and data rates may apply according to your mobile carrier and wireless plan.
Your SMS Choices
You may opt out of receiving promotional SMS messages at any time by replying STOP to any text message we send.
For assistance, reply HELP or contact us directly at events@seproductions.us.
After you opt out, you will no longer receive promotional text messages unless you choose to subscribe again.
Please note that opting out of promotional SMS messages does not affect transactional communications related to purchases, customer service, or other important event-related notifications where permitted by law.
Consent to Receive Marketing Communications
By subscribing to our email list or opting in to receive SMS messages, you consent to receive promotional communications from SE Productions using the contact information you provide.
Your consent to receive marketing communications is completely voluntary and is not a condition of purchasing tickets, registering for an event, or receiving any of our services.
Third-Party Communication Providers
We work with trusted third-party providers to deliver email and SMS communications on our behalf, including marketing automation platforms and messaging service providers.
These providers may process your contact information solely for the purpose of delivering communications for SE Productions and are contractually required to protect your information and use it only as directed by us.
SMS Privacy Commitment
SE Productions respects your privacy.
SMS opt-in data, mobile phone numbers collected for SMS communications, and your consent to receive text messages will never be sold, rented, or shared with third parties or affiliates for their own marketing purposes.
We use this information only to provide the communications you have requested or otherwise authorized.
Updating Your Communication Preferences
You may update your communication preferences at any time by:
Unsubscribing from promotional emails using the link included in our emails.
Replying STOP to discontinue promotional SMS messages.
Contacting us directly at events@seproductions.us.
We will honor your communication preferences in accordance with applicable law.
Cookies, Analytics & Advertising Technologies
SE Productions uses cookies and similar technologies to improve your experience, understand how visitors use our website, and help us provide more relevant content and advertising.
By continuing to use our website, you consent to our use of cookies and similar technologies as described in this Privacy Policy, unless you disable them through your browser settings.
What Are Cookies?
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website.
Cookies allow websites to recognize your browser, remember your preferences, improve website functionality, and provide insights into how visitors interact with a website.
Some cookies are deleted when you close your browser, while others remain on your device until they expire or are deleted.
How We Use Cookies
We use cookies and similar technologies to:
Remember your preferences and website settings.
Improve website functionality and performance.
Understand how visitors navigate our website.
Analyze website traffic and visitor behavior.
Measure the effectiveness of our marketing campaigns.
Personalize content and improve the overall user experience.
Help detect and prevent fraudulent or unauthorized activity.
Analytics
We may use third-party analytics providers, including Google Analytics, to better understand how visitors use our website.
Analytics tools may collect information such as:
Pages visited
Time spent on pages
Navigation paths
Device type
Browser type
General geographic location
Referral sources
Website performance information
This information is generally aggregated and helps us improve our website, marketing efforts, and customer experience.
Advertising Technologies
We may use advertising technologies, including the Meta Pixel and similar tools, to help measure the effectiveness of our advertising campaigns and better understand how visitors interact with our website after viewing our advertisements.
These technologies may help us:
Measure advertising performance.
Understand conversions from our marketing campaigns.
Deliver more relevant advertisements.
Improve future advertising efforts.
These tools do not provide us with access to sensitive personal information but may use browser identifiers, cookies, and similar technologies to recognize visits to our website.
Third-Party Services
Some third-party services that help us operate our website may also place cookies or use similar technologies in accordance with their own privacy policies.
Examples may include:
Website hosting providers
Ticketing platforms
Payment processors
Email marketing providers
SMS messaging providers
Analytics providers
Advertising platforms
We encourage you to review the privacy policies of these providers if you would like more information about how they handle your data.
Managing Cookies
Most web browsers allow you to control or disable cookies through your browser settings.
You may choose to block or delete cookies at any time; however, doing so may affect the functionality of certain portions of our website, including ticket purchasing, registration forms, or other interactive features.
For information about managing cookies, please refer to your browser's help documentation.
Do Not Track Signals
Some web browsers offer a "Do Not Track" ("DNT") feature that allows you to signal your privacy preferences to websites.
Because there is currently no universally accepted standard for responding to Do Not Track signals, SE Productions does not currently respond to DNT browser requests. We will continue to monitor industry standards and may update our practices as those standards evolve.
How We Share Your Information
SE Productions values your privacy and is committed to handling your personal information responsibly.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We only share your information when necessary to operate our business, provide the Services you request, comply with legal obligations, or protect our rights.
Service Providers
We work with trusted third-party companies that help us operate our business and provide our Services.
These providers may process personal information on our behalf only as necessary to perform services for SE Productions and are required to protect your information.
Examples include companies that provide:
Ticket sales and event registration
Payment processing
Email marketing
SMS messaging
Website hosting
Website analytics
Customer relationship management (CRM)
Advertising and marketing services
Customer support
Fraud prevention and security
These service providers are not authorized to use your personal information for their own marketing purposes.
Event Partners and Venues
For certain events, it may be necessary to share limited information with event venues, production partners, or vendors involved in delivering your event experience.
Examples may include:
Guest check-in and registration
Ticket validation
Seating or admission management
Event operations
Customer support
We share only the information reasonably necessary for these purposes.
Payment Processing
Payments made through our website or ticketing platforms are processed by secure third-party payment processors.
SE Productions does not store complete payment card information on our own servers.
Your payment information is handled in accordance with the privacy and security practices of the applicable payment processor.
Advertising and Analytics Partners
We may share limited information collected through cookies, pixels, and similar technologies with advertising and analytics providers to help us:
Measure website traffic
Understand marketing performance
Improve our advertising campaigns
Better understand customer interests
These technologies generally use browser identifiers or online activity rather than directly identifying you by name.
Legal Requirements
We may disclose your information if we believe disclosure is necessary to:
Comply with applicable laws or legal processes.
Respond to lawful requests from governmental authorities.
Enforce our agreements or policies.
Protect the rights, safety, and property of SE Productions, our customers, or others.
Investigate suspected fraud, security incidents, or unlawful activity.
Business Transfers
If SE Productions is involved in a merger, acquisition, reorganization, financing, or sale of all or a portion of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law.
Should such a transfer occur, we will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Privacy Policy.
SMS Information
SE Productions takes the privacy of your mobile information seriously.
SMS consent, mobile phone numbers collected for SMS communications, and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes.
We may use trusted messaging providers, such as Mailchimp, to deliver SMS communications on our behalf. These providers may process your information only to provide messaging services for SE Productions and may not use it for their own marketing purposes.
Your Privacy Choices & Your Rights
SE Productions believes you should have meaningful choices about how your personal information is collected and used. We strive to make it easy for you to manage your preferences and exercise your privacy rights.
Accessing or Updating Your Information
If you believe the personal information we maintain about you is inaccurate, incomplete, or has changed, you may contact us to request that it be updated or corrected.
Where applicable, you may also update certain information directly through the ticketing platform or service you used to register for an event.
Marketing Communications
You may choose whether you receive promotional communications from SE Productions.
You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in any marketing email.
Please note that opting out of promotional emails does not prevent us from sending important transactional communications related to purchases, event registrations, customer service, or other operational updates.
SMS Messages
If you have opted in to receive promotional SMS messages from SE Productions, you may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly at events@seproductions.us.
After opting out, you will no longer receive promotional SMS messages unless you choose to subscribe again.
Cookies
Most web browsers allow you to control or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features, including ticket purchases, registration forms, and other interactive functionality.
Requesting Access or Deletion
Subject to applicable law, you may request that we:
Confirm whether we maintain personal information about you.
Provide access to the personal information we hold.
Correct inaccurate information.
Delete personal information where legally permitted.
Respond to questions regarding our privacy practices.
To submit a request, please contact us using the information provided at the end of this Privacy Policy.
We may need to verify your identity before processing certain requests in order to protect your privacy and security.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:
Know what categories of personal information we collect.
Request access to certain personal information.
Request deletion of personal information, subject to applicable exceptions.
Request correction of inaccurate personal information.
Limit certain uses of sensitive personal information where applicable.
Exercise your privacy rights without unlawful discrimination.
SE Productions does not sell personal information as defined under applicable California privacy laws.
California residents wishing to exercise their privacy rights may contact us using the information provided below.
Your Privacy Matters
We are committed to handling your personal information responsibly and transparently.
If you ever have questions about how your information is collected, used, or protected, we encourage you to contact us. We will make reasonable efforts to respond to your inquiry as promptly as possible.
Data Security & Data Retention
SE Productions takes the security of your personal information seriously. We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, loss, or misuse.
These safeguards may include:
Secure website technologies
Encrypted data transmission where appropriate
Restricted access to personal information
Secure third-party payment processing
Security monitoring and access controls
Employee and vendor practices designed to protect confidential information
While we strive to protect your information, no method of transmitting information over the internet or storing electronic information is completely secure. As a result, we cannot guarantee the absolute security of your information.
We encourage you to take reasonable precautions when using the internet, including protecting your passwords and notifying us if you believe your information has been compromised.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our Services.
Complete ticket purchases and event registrations.
Respond to customer inquiries.
Maintain business records.
Comply with legal, tax, accounting, and regulatory obligations.
Resolve disputes.
Enforce our agreements.
When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and our internal business practices.
Some information may be retained for longer periods where required or permitted by law.
Third-Party Providers
Our trusted service providers may maintain their own retention schedules in accordance with their legal obligations and privacy policies.
We encourage you to review the privacy policies of any third-party services you use in connection with SE Productions events or purchases.
Children's Privacy
Protecting the privacy of children is important to SE Productions.
Our website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental consent, as required by applicable law.
If we become aware that we have inadvertently collected personal information from a child under 13 without the required consent, we will take reasonable steps to delete that information as soon as practicable.
Parents or legal guardians who believe their child has submitted personal information to SE Productions may contact us using the information provided below so we can investigate and, if appropriate, remove the information.
Some SE Productions events may welcome guests of all ages or include family-friendly programming. However, any personal information submitted in connection with ticket purchases or registrations should generally be provided by a parent, legal guardian, or other authorized adult.
Contact Us & Changes to This Privacy Policy
SE Productions may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the Services we provide.
When we make material changes to this Privacy Policy, we will update the Effective Date at the beginning of this document. Your continued use of our website or Services after changes become effective constitutes your acknowledgment of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any applicable privacy rights, please contact us:
SE Productions
Email: events@seproductions.us
Website: https://www.seproductions.us
We will make reasonable efforts to respond to your inquiry as promptly as possible.